Причина синего экрана

[saha96]

Удалил более ненужную прогу от Cisco, очистил Temp и удалил файл драйвера. Теперь наблюдаем.

[saha96]

Всё-таки продолжаются бсоды

[SQ]

Всё-таки продолжаются бсоды

Прикрепите ссылку на новый дамп пожалуйста.

[saha96]

https://drive.google.com/open?id=0B4bCYSEdP3lLWG1qb0NVR0lyLUU

 

Это уже другое устройство, но тоже упал в синий экран

 

Всё-таки приходится думать на каспера...

[SQ]

Вот анализ приложенного Вами дампа, тут предположительно какие-то проблемы с видео-памятью:
 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10E, {a, ffffde8f6651e300, 0, 0}

*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 000000000000000a, Invalid use of pinned allocation.
Arg2: ffffde8f6651e300
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!KPRCB                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!KPRCB                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_EPROCESS                                  ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPCR                                      ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KTHREAD                                   ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************
*************************************************************************
***                                                                   ***
***                                                                   ***
***    Either you specified an unqualified symbol, or your debugger   ***
***    doesn't have full symbol information.  Unqualified symbol      ***
***    resolution is turned off by default. Please either specify a   ***
***    fully qualified symbol module!symbolname, or enable resolution ***
***    of unqualified symbols by typing ".symopt- 100". Note that   ***
***    enabling unqualified symbol resolution with network symbol     ***
***    server shares in the symbol path may cause the debugger to     ***
***    appear to hang for long periods of time when an incorrect      ***
***    symbol name is typed or the network symbol server is down.     ***
***                                                                   ***
***    For some commands to work properly, your symbol path           ***
***    must point to .pdb files that have full type information.      ***
***                                                                   ***
***    Certain .pdb files (such as the public OS symbols) do not      ***
***    contain the required information.  Contact the group that      ***
***    provided you with these symbols if you need this command to    ***
***    work.                                                          ***
***                                                                   ***
***    Type referenced: nt!_KPRCB                                     ***
***                                                                   ***
*************************************************************************

DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  14393.447.amd64fre.rs1_release_inmarket.161102-0100

SYSTEM_MANUFACTURER:  LENOVO

SYSTEM_PRODUCT_NAME:  80MH

SYSTEM_SKU:  LENOVO_MT_80MH_BU_idea_FM_Lenovo ideapad 100-14IBY

SYSTEM_VERSION:  Lenovo ideapad 100-14IBY

BIOS_VENDOR:  LENOVO

BIOS_VERSION:  CCCN19WW(V2.05)

BIOS_DATE:  01/12/2016

BASEBOARD_MANUFACTURER:  LENOVO

BASEBOARD_PRODUCT:  Lenovo ideapad 1

BASEBOARD_VERSION:  No DPK

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

WRONG_SYMBOLS_TIMESTAMP: 5819bd1f

WRONG_SYMBOLS_SIZE: 820000

FAULTING_MODULE: fffff8016401d000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  5819bd1f

DUMP_TYPE:  1

BUGCHECK_P1: a

BUGCHECK_P2: ffffde8f6651e300

BUGCHECK_P3: 0

BUGCHECK_P4: 0

CPU_COUNT: 2

CPU_MHZ: 877

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 37

CPU_STEPPING: 8

CPU_MICROCODE: 0,0,0,0 (F,M,S,R)  SIG: 831'00000000 (cache) 0'00000000 (init)

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  SQ-PC

ANALYSIS_SESSION_TIME:  11-24-2016 20:45:56.0674

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER:  from fffff80887cd34ae to fffff80164167510

STACK_TEXT:  
ffffb580`2ce27878 fffff808`87cd34ae : 00000000`0000010e 00000000`0000000a ffffde8f`6651e300 00000000`00000000 : nt!KeBugCheckEx
ffffb580`2ce27880 fffff808`8a983468 : ffffde8f`6651e300 ffffb580`2ce2798c 00000000`01000010 00000000`00000246 : watchdog+0x34ae
ffffb580`2ce278c0 fffff808`87403a9e : ffffde8f`627dcc50 ffffde8f`69faee50 ffffb580`2ce27da0 ffffde8f`69faee50 : dxgmms1+0x53468
ffffb580`2ce278f0 fffff808`8738d720 : ffffb580`2ce28ab0 ffffb580`2ce28b28 ffffb580`2ce28ab0 ffffb580`2ce28b28 : dxgkrnl+0x113a9e
ffffb580`2ce27c30 fffff808`87389d33 : ffffa482`f31136b0 ffffde8f`627dcc50 ffffde8f`62cae602 ffffde8f`62cae600 : dxgkrnl+0x9d720
ffffb580`2ce27f80 fffff808`873b0580 : ffffde8f`62cae600 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl+0x99d33
ffffb580`2ce28a00 fffff801`64172193 : 000000eb`e4d9a140 ffffde8f`6d9224a0 ffffde8f`00000000 0000026f`395ecb58 : dxgkrnl+0xc0580
ffffb580`2ce28c40 00007ffe`89d54e04 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!setjmpex+0x3a53
000000eb`e4d9a0e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`89d54e04


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  7e15364e73b1dcf955f4566769ebffdb7947f12b

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  59d47a805e1fc3fa96c5f2f8b1424e7098d7e2b7

THREAD_SHA1_HASH_MOD:  43856989496274c577252394d8dd48f984c0e9d7

FOLLOWUP_IP: 
dxgmms1+53468
fffff808`8a983468 90              nop

FAULT_INSTR_CODE:  89ffe990

SYMBOL_STACK_INDEX:  2

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  10.0.14393.351

BUGCHECK_STR:  5819BD1F

EXCEPTION_CODE: (NTSTATUS) 0x5819bd1f - <Unable to get error code text>

EXCEPTION_CODE_STR:  5819BD1F

EXCEPTION_STR:  WRONG_SYMBOLS

PROCESS_NAME:  ntoskrnl.wrong.symbols.exe

IMAGE_NAME:  ntoskrnl.wrong.symbols.exe

MODULE_NAME: nt_wrong_symbols

SYMBOL_NAME:  nt_wrong_symbols!5819BD1F820000

BUCKET_ID:  WRONG_SYMBOLS_X64_14393.447.amd64fre.rs1_release_inmarket.161102-0100_TIMESTAMP_161102-101703

DEFAULT_BUCKET_ID:  WRONG_SYMBOLS_X64_14393.447.amd64fre.rs1_release_inmarket.161102-0100_TIMESTAMP_161102-101703

PRIMARY_PROBLEM_CLASS:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS_X64_14393.447.amd64fre.rs1_release_inmarket.161102-0100_TIMESTAMP_161102-101703_5819BD1F_nt_wrong_symbols!5819BD1F820000

TARGET_TIME:  2016-11-24T13:31:44.000Z

OSBUILD:  14393

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-11-02 12:17:03

BUILDDATESTAMP_STR:  161102-0100

BUILDLAB_STR:  rs1_release_inmarket

BUILDOSVER_STR:  10.0.14393.447.amd64fre.rs1_release_inmarket.161102-0100

ANALYSIS_SESSION_ELAPSED_TIME: 588a

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols_x64_14393.447.amd64fre.rs1_release_inmarket.161102-0100_timestamp_161102-101703_5819bd1f_nt_wrong_symbols!5819bd1f820000

FAILURE_ID_HASH:  {d82425fb-28f9-fe3c-99c4-cbc6653270b1}

Followup:     MachineOwner
---------

[ska79]

Если знакомы с английским то возможно здесь дан ответ https://social.technet.microsoft.com/Forums/en-US/26f5f26a-3cb6-485d-8ba9-b9dcacf4de72/bsod-please-help-ntoskrnlexe?forum=w7itprogeneral

Я пытался перевести через гугл, но ничего не понятно

[SQ]

Тут больше подходит следующая ссылка https://msdn.microsoft.com/en-us/library/windows/hardware/ff557238%28v=vs.85%29.aspx

 

Cause

This bug check is usually caused by a video driver behaving improperly.

Resolution

If the problem persists, check Windows Update for an updated video driver.

Как вариант попробуйте обновить драйвера видеокарты на ноутбук Lenovo.

[saha96]

Обновил, наблюдаем...