Имя события проблемы: BlueScreen

[Lincoln 0]

как  это  исправить   ?  уже  второй раз вылетает(

 

Сигнатура проблемы:
  Имя события проблемы:    BlueScreen
  Версия ОС:    6.1.7601.2.1.0.768.3
  Код языка:    1049

 

 

 

Дополнительные сведения об этой проблеме:
  BCCode:    1000008e
  BCP1:    C0000005
  BCP2:    83CE110D
  BCP3:    B9B05AB8
  BCP4:    00000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1
 

 

 

вот  дамп   http://rghost.ru/8mXlYvYhz

[SQ 831]

Здравствуйте,

Согласно вашему дампу:
 

Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 83ce110d, b9b05ab8, 0}

*** WARNING: Unable to verify timestamp for esgiguard.sys
*** ERROR: Module load completed but symbols could not be loaded for esgiguard.sys
*** WARNING: Unable to verify timestamp for Hookport.sys
*** ERROR: Module load completed but symbols could not be loaded for Hookport.sys
Probably caused by : esgiguard.sys ( esgiguard+143c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 83ce110d, The address that the exception occurred at
Arg3: b9b05ab8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - <Unable to get error code text>

FAULTING_IP: 
nt!MiUnmapLockedPagesInUserSpace+8
83ce110d 8b4814          mov     ecx,dword ptr [eax+14h]

TRAP_FRAME:  b9b05ab8 -- (.trap 0xffffffffb9b05ab8)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=9b22a030 edi=9b22a040
eip=83ce110d esp=b9b05b2c ebp=b9b05b44 iopl=0         nv up ei ng nz ac po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010292
nt!MiUnmapLockedPagesInUserSpace+0x8:
83ce110d 8b4814          mov     ecx,dword ptr [eax+14h] ds:0023:00000014=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  FastPictureVie

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 83aac51e to 83ce110d

STACK_TEXT:  
b9b05b44 83aac51e 00000000 9b22a040 9b22a030 nt!MiUnmapLockedPagesInUserSpace+0x8
b9b05b78 9b22843c 00000000 00000000 c3fab4d0 nt!MmUnmapLockedPages+0x22
WARNING: Stack unwind information not available. Following frames may be wrong.
b9b05b8c 9b22809e 9b22a040 8692b398 8872d030 esgiguard+0x143c
b9b05ba0 83c6fbcf 00000b64 00000880 00000000 esgiguard+0x109e
b9b05bcc 83c7d9ac 00000001 0172d030 a73a8e81 nt!PspExitProcess+0xa3
b9b05c48 83c6ff94 00000001 c0000503 0012fec0 nt!PspExitThread+0x59a
b9b05c70 8bb9f609 ffffffff 00000001 ffffffff nt!NtTerminateProcess+0x1fa
b9b05d24 83a518c6 ffffffff 00000001 0012fecc Hookport+0x2609
b9b05d24 76fa70f4 ffffffff 00000001 0012fecc nt!KiSystemServicePostCall
0012fecc 00000000 00000000 00000000 00000000 0x76fa70f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
esgiguard+143c
9b22843c ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  esgiguard+143c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: esgiguard

IMAGE_NAME:  esgiguard.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52cb315e

FAILURE_BUCKET_ID:  0x8E_esgiguard+143c

BUCKET_ID:  0x8E_esgiguard+143c

Followup: MachineOwner
---------

проблема с драйвером esgiguard.sys (ПО: Enigma Software Group )

[Lincoln 0]

и какой следующий шаг  ?

[SQ 831]

и какой следующий шаг  ?

Если Вы используете ПО spyhunter обратиться к разработчикам, если данное ПО Вам не требуется, тогда просто деинсталлировать его.

[Lincoln 0]

 

и какой следующий шаг  ?

Если Вы используете ПО spyhunter обратиться к разработчикам, если данное ПО Вам не требуется, тогда просто деинсталлировать его.

 

спасибо